Service

Customer service

Customer serviceThe FAKRO Sales Department accept orders for roof windows and other products from FAKRO’s wide range of products. An order can be sent via e-mail or fax and is processed in accordance with our normal terms and conditions. Similarly with orders for non-standard products.

Our Research and Development Department is responsible for developing non-standard project solutions. Costs and designs must be accepted by the customer before manufacture can begin. The order processing time for non-standard orders is taken from the date a 40% deposit is received for such orders.

 

Complete product service guarantees comfortable operational use of all FAKRO products.

 

To maintain the quality of services associated with the installation of roof windows and accessories, FAKRO conducts training sessions for roofing contractors on site and also organises periodic training sessions at the company headquarters.

Customer service

 

Customer service Roof windows have a ten year guarantee
Customer service Roof exits have a five year guarantee
Customer service Loft ladders - three year guarantee
Customer service

Toughened glass is guaranteed against hail damage indefinitely

 

 

Guarantee certificates are issued on request

 

 

Roof windows

Every window has an identification label, which is located in the top right corner of the sash. The identification label enables easy product identification and has details of product type, dimensions and production code.

 

Customer service

 

 

a- Window type

b-Window dimensions

c- Production code