Career with Fakro GB

Career with Fakro GB

If you would like to apply for a vacancy at FAKRO GB please fill in the below contact form and we can keep your details for future positions. Roles may vary within the company but do keep an eye on this page for the latest updates.

Form

Sales Co-ordinator

FAKRO GB are looking for a Sales Co-ordinator to join their growing Customer Service Support Team at the Swadlincote Head Office. You will be working closely with internal and external staff members and be great on the telephone. 

1.    Purpose of the Role

To help achieve sales targets and other company objectives by providing excellent customer service and ensuring support is given to the sales team. You will complete various administration duties as outlined below and as per needs of the business. You will ensure high standards, accuracy and efficiency is adhered to with all tasks.

2.    Organisation

Report to the Customer Service Supervisor and Customer Service Support Manager.

3.    Principal Accountabilities

  • To process orders within agreed time frames and following company procedures.
  • To provide excellent customer service and to adopt the “go the extra mile” policy to ensure customer satisfaction.
  • Monitor deliveries and where necessary track these and advise customers in the correct manner.
  • To be able to deal effectively and efficiently with queries and correspondence in a polite and professional manner.
  • Monitor, respond and archive all email correspondence.
  • To be proactive in identifying potential sales opportunities, working closely with external team to secure orders
  • To be responsible for completion and prompt submission of all related paperwork and the provision of other information as requested.
  • To ensure accuracy in all paperwork, including daily filing.
  • Maintain records of customer discounts and monitor monthly promotions.
  • To develop productive working relationships with colleagues.
  • Have the ability to communicate effectively with managers and other departments.
  • Liaise with the warehouse and all other departments across the business. 
  • Ensure all invoices are sent out daily, liaising with the Accounts department for credit limit information.
  • Maintain a professional working environment ensuring that the office is kept clean and tidy.
  • To be aware of, and follow, all Health and Safety rules and Guidelines.
  • To assist with any other duties as reasonably requested, by the Customer Service Supervisor and Customer Service Support Manager.

4.    Nature and Scope

       The job holder is part of the Customer Service Team.

The office normal operational hours are 8.30 am until 5.00 pm, five days, Monday to Friday with one hour for lunch. The job holder plays an important role in the business, particularly with regard to the Sales Office operations. The job holder will need to work closely with all staff within the business.

The job holder needs to be able to manage their time effectively and to be able to work within a team environment.

Please email a Covering Letter and a CV to anna-lisa@fakrogb.com.