FAKRO Netherlands celebrated a special anniversary on 22nd March 2017, 5 years on from opening their brand-new training centre back in 2012, providing a place where processors and resellers can learn more about the product. FAKRO looks back on a successful program, where more than 800 building professionals took part in, of which some return every year to learn more. That is how a group of FAKRO Specialists was created.
Why a training program?
For FAKRO Netherlands this was a logical choice. “As a manufacturer you are responsible for the quality of your product. But this process doesn’t end the moment that the product comes out of the factory - the pathway of advice and mounting that follows is also crucial. It’s up to us as the supplier to make sure that these parties get the right knowledge to carry out their profession even better and the training centre provides this space.” – says Theo Peters, director FAKRO Netherlands. The program focuses on the processors of roof windows and other related products, but also on the resellers who would like to give good substantiated advice. They are all welcome at the training centre.
The FAKRO Specialist
An important part of the training program is the FAKRO Specialist. These are mounting companies who have a high standard of craftsmanship and believe in continuous growth. They follow a special training path and certify themselves for the title of specialist. FAKRO Netherlands believes in this group and promotes it actively. This, for example, happens through the online platform ‘montagedienst.fakro.nl’, a place where home owners can request for an offer or an assignment. Because of this, FAKRO specialists have become a distinct part of the program. They come to a training session at least yearly, and have gained knowledge on all different levels. Some of the specialists have been narrowly connected to the program from the very beginning, and have become familiar faces within the FAKRO office.
Vision for the future
For FAKRO the training program continues to be an important part of the company. “Make no mistake, keeping the program running takes up a lot of time and energy, but it’s worth it. We have an enthusiastic group of recurring participants and we see the involvement back in the field. This gives us more new energy to keep going.” In the future FAKRO wants to expand the training program. “We have noticed that the participants are very excited to learn more on different levels. We make it possible. Think of a commercial selling, training or a legal training. The last one we had recently for the members of ‘Zelfstandigen Bouw’, an organization that helps the self-employed in the building sector.“
Participating in a FAKRO training is free, the only thing we ask for is some time and enthusiasm. Standard training programs starts with a basic knowledge course. After that, interested participants can then go through to the next training program.