A partnership in customer care

How FAKROs new website is driving sales to its Merchant Partners online


Last month saw the exciting new launch of FAKROs revamped e-commerce site, roofwindows4you.co.uk.


Visitors to the new website will now be able to search for their nearest Appointed FAKRO Stockist more easily than ever before, by using the Find a Stockist map, or by entering their postcode at the checkout.


Users can also expect to receive better sales support with the new live Helpdesk function, which allows them to message a member of the FAKRO sales team instantly, for a quick and direct response.


More detailed product descriptions are available, for greater confidence when it comes to choosing the right solution. Once customers have found what they are looking for, they can choose to Click and Collect from their nearest Appointed FAKRO stockist, for fast and convenient delivery.


It’s just one part of FAKRO’s plan to drive more sales to merchants in the wake of an increasingly difficult Brexit economy.


“Studies have shown that 86% of customers will check out a product online before purchasing in store, so we decided to improve the overall experience and service levels we were offering customers from our website,” commented George Powell, Marketing Manager at FAKRO.


“86% of customers will check out a product online before purchasing in store”


“So far the feedback has been extremely positive, especially on the Helpdesk function. It makes life easier not only for the customer, but for our Appointed Stockists and us too. What’s more, because we credit the nearest registered Appointed Stockist when customers place an order, merchants can now get access to sales of products they wouldn’t normally sell.”


In future, merchants will also be able to list their business on the website and have access to a merchant portal, where they’ll find all kinds of product training materials and support to help boost their sales.


So what are you waiting for? To check out our website and find out more about our Click and Collect service, just visit www.roofwindows4you.co.uk.